BLACK DIAMOND EDIBLE CREATIONS
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
ABOUT OUR CAKES
HOW MUCH DO YOUR CAKE COST?
Prices vary depending on size, detail, intricacy & complexity of your design. We often run specials and holiday promotions.
For custom cakes, we have a $175 minimum, which generally serves about 10-12.
YOUR CAKES LOOK GOOD, BUT DO THEY TASTE GOOD TOO?
So glad you asked!! YES!!! Our cakes are made using only quality ingredients including real butter, milk, flour, sugar, eggs, and fresh butter milk. NO FROZEN CAKES HERE! This isn't a grocery store bakery. We bake on a first come, first serve basis. So, yes! They do taste as good as they look.
DO YOU SELL SHEET CAKES, READY MADE CAKES OR BASIC SIMPLE CAKES?
Sheet cakes are ONLY offered with a custom cake order. Why? Well, pride ourselves on creating one-of-a-kind works of art so NO we don't offer "basic" cakes because that's just not our style. We work closely with you to make sure each "show stopping" cake is unique and reflects the recipient's personality and sense of style. We create custom "centerpiece" cakes. Not basic cakes.
DO YOU MAKE CLUTEN FREE OR DIETARY CAKES?
At this time we do not, but we are working on some really delicious recipes and we will keep all our customers up to date.
DO YOU DELIVER?
Yes, we do deliver within 30 miles of our bakery (we service Atlanta and the surrounding area). Anything outside of the 30 mile radius will be a $25 delivery fee. Minimum order for delivery is $100. Price of delivery is based on location. You can CONTACT US, with details regarding your event and we can send you a quote.
DO YOU SHIP YOUR CAKES?
Unfortunately, we do not ship cakes. We DO, however ship our CAKES IN A JAR, cake push ups and brownies. And they make GREAT gifts! Please LINK them in the STORE page for each of those items.
TASTING & ORDERING
HOW MUCH ARE CAKE TASTINGS AND WHAT DO THEY ENTAIL?
We charge $25 per couple for tastings, but when you book your order with us, the $25 gets applied toward your order. We recommend that you bring any pictures, invitations, etc., that may help us come up with something perfect for your wedding. You can choose 3 flavors for tasting, and we also send home with some cupcakes for friends & family to help you decide on flavors.
*Tastings are by appointment only, so give us a call to chat about your event and check availability today!
HOW CAN I PLACE AN ORDER?
There are 3 ways to order! You can call us, email us at [email protected] or contact us HERE on the website! Either way, we'll need ALL the details regarding your event in order to provide you with a quote (date, time, theme, colors, flavors, amount of servings needed, and any ideas or pictures you have for reference).
HOW LONG WILL IT TAKE FOR YOU TO GET BACK TO ME?
We will review your submission and get back to you within 48 hours. For faster service, you can give us a
call at 678-408-1440. We are open Monday-Saturday 10am to 5pm. Remember we are closed on Sundays.
HOW EARLY SHOULD I PLACE MY ORDER?
A cake order should be placed as soon as you have finalized your even details (colors, theme, design, amount of servings, etc.). Since we are usually booked a few weeks or months in advance, we do encourage early ordering (4 to 6 weeks advance notice is recommended, but we'll be happy to fit you in whenever or schedule permits).
Deposits, Booking and Cancellations
IS A DEPOSIT REQUIRED TO PLACE A CAKE ORDER?
Yes. We require a non-refundable 50% deposit to book your order. If the balance is not paid IN FULL two weeks prior to your event, you forfeit your deposit, and risk not being accommodated.
WHY IS IT NON-REFUNDABLE?
Remember when we told you we BOOK UP often?...Well there would be NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT if you decide to cancel your order. Your deposit ensures availability FOR YOU and we manage our entire team and production schedule based on YOUR ORDER once you book it.
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full twos week prior to your event. The deposit is NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
We accept all credit cards and cash only. For your protection we do NOT process credit card orders over the phone. However, for your convenience, we can email you an invoice for you to pay securely online.
WHAT IS YOUR REFUND/CANCELLATION POLICY?
A non-refundable deposit of 50% is due upon order replacement. Balance is due in full two weeks prior to your event. If an order is not picked up on the day of your event or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event you missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full.
*Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order.